Last Updated: May 23, 2026
1. Introduction
Hotel Dhanraj Desi Sawad ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information when you visit our website, make a reservation, stay at our hotel, or interact with us through other channels.
2. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Booking Information: Room preferences, check-in/check-out dates, number of guests, special requests
- Payment Information: Credit card details, billing address (processed securely through third-party payment gateways)
- Communication Information: Records of your correspondence with us via email, phone, or chat
- Technical Information: IP address, browser type, device information, pages visited, time spent on pages
- Feedback and Reviews: Guest reviews, ratings, and comments about your experience
- Preferences: Language preferences, dietary restrictions, accessibility needs
3. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and confirming your room reservations
- Providing personalized guest services and amenities
- Sending booking confirmations and updates
- Processing payments and preventing fraud
- Communicating with you about your stay and special offers
- Improving our website and services
- Analyzing website usage patterns and preferences
- Complying with legal and regulatory obligations
- Responding to inquiries and customer support requests
- Marketing and promotional communications (with your consent)
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Payment processors, email service providers, hosting providers who assist us in operating our website and conducting our business
- Legal Requirements: Law enforcement or government agencies when required by law
- Business Partners: With your consent, we may share information with travel agencies or tourism partners
- Aggregated Data: We may share non-personally identifiable, aggregated data with third parties for analytical purposes
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:
- Essential Cookies: Necessary for website functionality
- Analytical Cookies: Help us understand how visitors interact with our site
- Marketing Cookies: Used to deliver targeted advertisements (only with consent)
You can control cookie preferences through your browser settings.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL encryption for sensitive data transmission
- Secure payment gateways (PCI-DSS compliant)
- Regular security audits and updates
- Limited access to personal information by authorized personnel only
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Generally:
- Booking information is retained for at least 7 years for accounting and legal purposes
- Guest preferences are retained to enhance future stays
- Marketing communications data is retained until you opt out
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at contact@hotaldhanrajdesiswad.online
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing your information.
10. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information immediately.
11. International Users
If you access our website from outside India, please be aware that your information may be transferred to, and stored in, India. By using our website, you consent to such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
- Email: contact@hotaldhanrajdesiswad.online
- Address: Shrawanpura, Megha Highway, Po: Anandpura Deedwana, Kuchaman, City: Ajmer, Rajasthan 341508, India
- DUNS No: 772478578